Corona Update 14-12

Corona update 14-12

Geachte relatie,

Wij doen er alles aan om uw veiligheid en die van ONS te waarborgen!
Na de persconferentie van maandagavond 14 december 2020, willen wij u graag weer op de hoogte brengen van de maatregelen die wij in ONS bedrijf (blijven)hanteren.
Dit voor U en uiteraard ook voor onze veiligheid maar ook om de dienstverlening aan klanten op het gebruikelijke hoge peil te handhaven.

Opening vestiging Alblasserdam
ONS kantoor in Alblasserdam is geopend maar deels bemand.
De verkoopmedewerkers werken van huis uit en zijn telefonisch en via e-mail bereikbaar tijdens de gebruikelijke openingstijden van 08:00 tot 17:00 uur.

Wij verzoeken u vriendelijk om de komende weken zoveel als mogelijk uw bestellingen via e-mail, onze webshop of telefonisch te plaatsen.
Volledigheidshalve hierbij de telefoonnummer en e-mailadressen:

Voor vragen: bellen naar 078-6126666 en u krijgt u een keuzenmenu. U wordt daarna doorverbonden met de juiste persoon.
Voor verkoop/bestellingen: onze voorkeur gaat ernaar uit dat u uw bestellingen per e-mail plaatst, mailen naar sales@onsfiber.com
Voor service/onderhoud: mailen naar service@onsfiber.com

DEURBELEID
Wij willen u een zo prettig en veilig mogelijk kantoorbezoek bieden. Echter hebben wij daar ook uw hulp erbij nodig.
We hebben aangepaste omgangsregels opgesteld om onze klanten en onze medewerkers te beschermen:

– Bestellingen kunnen alleen nog bij de voordeur aangenomen worden en dienen gelijk per pin betaald worden. Wij accepteren geen contante betalingen.
– Het dragen van een mondkapje is verplicht.

Tot slot vragen wij u om zelf ook alle geldende RIVM-richtlijnen in acht te nemen en bij griep, koorts of verkoudheid een bezoek aan ons bedrijf uit te stellen en de goederen per koerier te laten bezorgen.

Corona Update 30-09
Dear Customers,

We do everything we can to guarantee your safety and ours!
After the press conference on Monday evening 29 September 2020, we would like to inform you again of the measures that we (continue to) use in our company. This for you and of course also for our safety, but also to maintain the service to customers at the usual high level.

Opening Alblasserdam:
Our office in Alblasserdam is open but partly staffed. The sales representatives work from home and can be reached by phone and e-mail during normal opening hours from 8:00 AM to 5:00 PM. We kindly request you to place your orders by e-mail, our webshop or by telephone as much as possible in the coming weeks.

The telephone number and e-mail addresses:
For questions: call 078-6126666 and you will receive a menu of choices.
You will then be connected to the correct person.
For sales / orders: we prefer that you place your orders by email, email to: sales@onsfiber.com
For service / maintenance: email to service@onsfiber.com

DOOR POLICY
We want to offer you the most pleasant and safe office visit possible. However, we also need your help with this.
We have developed appropriate rules of conduct to protect our customers and our employees:
o Maximum 1 person at the desk at a time
o Please keep an appropriate distance of 1.5m (lines and floor stickers)
o Disinfect hands with disinfectant upon arrival. You can find the disinfectant in several places.
o We request that you pay by card and not pay in cash
o Wearing a mouth mask is not mandatory, but if you still like to use one, you can of course!

Other measures
Naturally, we have carefully followed the hygiene measures of the RIVM in logistics, distribution, sales and within our offices.
Door handles and contact surfaces are cleaned regularly
Toilets are unfortunately closed to visitors. We count on your understanding.

Finally, we ask you to observe all applicable RIVM guidelines yourself and to postpone a visit to our company in case of flu, fever or cold. Even if you already have an appointment, feel free to contact us to reschedule it.

IN THE CORONA UPDATE OF 17 March 2020 (below) YOU WILL FIND ANSWER TO THE REST OF YOUR POSSIBLE QUESTIONS

Kind regards,
ONS Fiber Team

Dear Customers,

On Sunday March 15, new measures were issued by the government to limit the spread of the Corona virus. Within ONS Fiber, we have endeavored to adapt our business operations to this and have taken further measures with the aim of protecting the health of our employees, customers and suppliers as well as possible. Of course we do our best at the same time to maintain the service to customers at the usual high level.

Stock

The stock situation of ONS Fiber is still at the known high level. You can place orders via our webshop: https://www.onsfibershop.com.

Where necessary and / or desired, you can always contact our sales department for further information and alternative products.

Opening of the Alblasserdam Branch
ONS office in Alblasserdam is open but partly staffed.
The sales staff are working from home and are available by phone and e-mail during the usual opening hours from 08:00 to 17:00.
For the sake of completeness, the telephone numbers and e-mail addresses:

Call 078-6126666
For sales email to sales@onsfiber.com
Mail for service/maintenance to service@onsfiber.com
Deliveries of goods will continue to run in the known manner for the time being. We kindly request you to place your orders as much as possible in the coming weeks by e-mail, our webshop or by telephone.

These will be sent to you by courier.

Regarding repair maintenance of your equipment, please send it as far as possible by courier to ONS Fiber. We will also return it back to you by courier.

We endeavor to receive as few people as possible in our office to avoid spreading.

For emergencies on your equipment, please first contact the following telephone number: 078-6126666, available between 08:00 and 17:00. We will first see if we can solve the problem for you by telephone. If this is not the case, we will see what we can do for you. Our occupancy is currently less than you are used to from US, please note that repairs will take a little longer than usual.

Thanks in advance for your understandings.

As soon as we make changes to our services again as a result of further measures related to the corona virus, we will inform you via our website and by e-mail. Please keep a close eye on this.

Other measures

Naturally, we have carefully followed RIVM’s hygiene measures in logistics, distribution, sales and within our offices, we encourage working from home and we request that we have as less contact with other people as possible. All this to prevent the further spread of the disease as much as possible.

We wish you all a lot of strength and especially health in the coming period and hope to meet each other healthy again.


Kind regards,

ONS Fiber Team